Privacy Policy

Removable Restorations Dental Lab ("the Lab", "we", "us", or "our") is committed to protecting the privacy of the dental professionals and practices ("you" or "Client") who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our laboratory services and website.

1. Information We Collect

We may collect the following types of information:

• —Practice Information: Name, address, phone number, email address, dental license number, and NPI number.
• —Case Information: Lab prescriptions, impressions, models, photographs, and clinical notes submitted with cases.
• —Patient Information: Limited patient identifiers (e.g., patient name or ID, date of birth) as necessary to complete lab work. We do not collect full patient medical records.
• —Billing Information: Payment and invoicing details necessary to process transactions.
• —Website Usage: Standard web server logs, browser type, and pages visited when you use our website.

2. How We Use Your Information

We use the information we collect to:

• —Fabricate and deliver dental restorations according to your prescriptions.
• —Communicate with you about case status, turnaround times, and account matters.
• —Process payments and maintain billing records.
• —Improve our services and quality management processes.
• —Comply with applicable legal and regulatory obligations.

3. HIPAA Compliance

As a dental laboratory, Removable Restorations Dental Lab functions as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We handle all Protected Health Information (PHI) in accordance with HIPAA's Privacy Rule and Security Rule. We maintain appropriate administrative, physical, and technical safeguards to protect PHI from unauthorized access, use, or disclosure. We will execute a Business Associate Agreement (BAA) with any covered entity that requests one.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your information. We may share information only in the following circumstances:

• —Service Providers: Trusted third parties who assist in operating our business (e.g., shipping carriers, payment processors), bound by confidentiality obligations.
• —Legal Requirements: When required by law, court order, or government authority.
• —Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission, secure storage, and access controls limited to authorized personnel. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain case records, prescriptions, and related information for a minimum of seven (7) years from the date of service, or longer if required by applicable law. Billing records are retained in accordance with standard accounting and tax requirements.

7. Your Rights

You may request access to, correction of, or deletion of your practice's information held by us, subject to our legal retention obligations. To make such a request, please contact us using the information below. We will respond within a reasonable timeframe.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes by email or by posting a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: